I've recently bought my house and there is a Virgin Media box and cable which runs through my front garden, over the top of my house, down the back of the property and into my living room. It may just be a cable rather than an internal wall box. There is a long wire and plastic boxes. Past occupiers of your property may have removed. I'm a Very Insightful Person, I'm here to share knowledge. If you don't have the cabling then call the pre-installs team on 0800 052 1734. . Connect the Hub’s power cable with the blue tab. in Networking and WiFi a month ago; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023; No internet when setup in QuickStart, set up and connections 13-08-2023Measuring a compact 230x153x55mm and weighing 1. VM don't use fibre inside the property. 11 April at 1:01PM in Broadband & internet access. Is it necessary to plug the cable to socket for having wifi, if so what can I. I unscrewed it and there is a male isolator inside the box. If it’s damaged or not working correctly, it could be causing your internet issues. There are a few solutions if you have an Ethernet cable that doesn’t fit into the socket. Jan 14, 2022. Went outside and there appears to be nothing on the other side (maybe removed). Telewest Cable Wall Sockets. At the router end would be a RJ45 (M) to RJ11 (M) adapter, plugged into the router. Reply. 0 Kudos Reply. 1 [or 192. But I have actually managed to get through to the technical team over chat. Grab the end of the white co-axial cable and connect to the pokey-out socket on the Hub. If so, your phone connection is from the back of the VM hub. . on 23-10-2022 13:36. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. It should work ok. Then, now, I feel sad my broadband not working yet because of that. Hi All I’m new here. Various cable mediums are used in modern systems to transmit data. 26 minutes ago. I followed the cabling out of the house and to the brown box - and it has been cut! This video will show you how to install a Virgin Media extension cable. Some of the cables hanging out the wall were cut off after the house improvements. Stay safe online. Which was great as that is in a better location than my master Socket was. Virgin Media engineer installation. Click to find the best Results for virgin media Models for your 3D Printer. If you do have a socket you can post a photo here. 1. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. I’m annoyed because I actually had a virgin sales person in my house. 1 ACCEPTED SOLUTION. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I have the new one as. There is no way I can insert the isolator cable into the - 5223924. The house has the brown external junction box fitted to the front of the property on the. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. . 4. Customer since 1993. VM will usually only supply a Quickstart to a property that had VM previously. 1. It means you can do a quick start and be online straight away with no engineer visit or invasive works to lay new cables etc. Unscrew the connector from the wall box. I have received my quick start-up kit. If you can get Quickstart, you can choose one of two delivery options. 4. Getting Connected with Virgin Media is easy when you have a wall socket. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. The VM box and the wiring is wired to the Virgin Media cable network which does not carry a terrestrial TV signal. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Teki Screwfix Select. Plug into the Hub. £270 does sound way over priced for a tv aerial. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure. Now none of my internal phone. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. 0 Kudos. We would like to show you a description here but the site won’t allow us. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Manage Your Account. Loose connections, damaged sockets, or bent pins can. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Browse Virgin Media Virgin Media Community. I have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. 1 ACCEPTED SOLUTION. RedTomato said: I removed my Virgin cable about a month ago. on 23-12-2022 10:31. Thank you. We would like to show you a description here but the site won’t allow us. Location. . catia v6 user guide 2020-10-25 4/11 catia v6 user guide support dyson v6 cordless stick vacuum sv06 dyson Sep 01 2023Installing and configuring your kitMotorola MoCA 2. TV & FM Radio Sockets. Past occupiers of your property may have removed the cable and sometimes they. It also protects the network from 240 volts being fed to it by faulty TVs in your home. VM is doing this area-by-area. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. In your Stream kit you’ll find everything you need to get the Stream box up and running. There were many cable companies that originally built the networks in the early 1990s. Options. Panting like a fiend. Call the Pre-installation and delivery team on 0800 052 1734. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. So, my downstairs living room has a virgin wall socket, which has been fine and dandy since we moved in. Any help please?Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. e if you have the 20mbit VM you won't get all the speed though it). Hi, I’ve just got Virgin Media for the first time and did the silly thing of going through with QuickStart. Plug into the wall socket. 04kg, it will easily fit under – or even alongside – any TV. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. but I believe if the system has allowed self install VM has been installed in the past . I’ve asked the old tenants and turns out they were advised not to use the VM wall socket so they have used another socket, located. Wall socket. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below) Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. The first option is to put the cable into another wall socket. 1 Mar 2016. Sky Satellite will be installed soon for the multi rooms (Quad LNB), downstair and upstairs. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. 2 1. . Plug the cables into the Hub. We would like this to be re-located please into our living room on ground floor. I don't work for Virgin Media. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. I have virgin TV downstairs, set top box connected by a cable which leads to the virgin media branded/fitted socket on my wall. correctly to the Virgin Media wall socket, please follow these instructions to get set up. there is a knack to it but you will get it. Perfect for when you can’t all decide on what to watch. Switched On Families. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below)Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. But I don't think I have any Virgin Media Wall sockets in my house. Raised Rounded Profile. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Remove the connector cable. Looks like the pin has come out from an old termination cap. In save blog. Hi, I just moved to a new house and got my virgin media kit today. Focus on connecting the VM Hub to the wall socket & getting it working for W-Fi and direct connected laptops. Hello, We recently moved into a house which has this box connected to the router. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. Virgin Media; My Virgin Media; Shop;. Thanks both and a technician looks like a good option. The cable going in will be a double. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Be aware it may complicate things though if you do come to order cable in the future. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. on 17-12-2022 10:39. A photo would be helpful if possible. Virgin Media. Virgin Media; My Virgin Media; Shop;. newapollo. Thin-Wall 6-Point Impact Sockets. Replacing an actual Virginia Media Central. Don’t plug the power cable into a plug socket yet. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. I’ve just lived into my new house and received my Virgin box. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. At least spell your title correctly jeezus . It was connected to the security system but the security engineer removed the link and I ripped out the old boxes and wire. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. . In the new house, just connect the single cable from the Hub to the wall socket and see if it works. . appointment wait times are usually based on how well populated your area is for techs and the current amount of work being pulled through, sometimes appointments get pulled forward or cancelled so you may get lucky. Don’t plug the power cable into a plug socket yet. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. Browse. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. There is an access panel in the ceiling for pipes and cables. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Vicky. Don’t plug the power cable into a plug socket yet. Everything is freshly decorated and the telly, internet and TV work fine. Reduces the number of required wall sockets. i also have virgin broadband upstairs, where a cable leads from the modem to the virgin. com. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. I have my original wall box still that has the CableTel logo. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. 2. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. I am having a room change and update so now will have a wall socket a lot closer to the virgin wall outlet than before, reducing the cable needed…We're here to help. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. . @Briannahsarah wrote: Here is a photo. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. It means you can do a quick start and be online straight away with no engineer visit or invasive works to lay new cables etc. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. Connect the Hub’s power cable with the blue tab. Step 3 - Label the box – a letter came with the. TV box - 15 mins. Old Virgin Media box and poor signal. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. But I have no Virgin Media Wall socket in my - 5339557. . I got a self setup broadband kit but have no Virgin media wall plug. Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday There were many cable companies that originally built the networks in the early 1990s. Screwless Faceplate. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. if not a technician will install one. #2. See where this Helpful Answer was posted. 899; 57; 138; Eeeps. 23 ) and said i get an email confirming the appointment, but nothing has came through, anyone can check this for me? sounds like the installer wanted to make money. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. The cable could be hidden within, or behind, furniture. I have a Virgin Media Wall Socket at my flat, its a 3 year old new build but feel I am being forced to stay with Virgin only because it was installed when the flats were built. they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out). However the wall. Following the installation and verification of its functionality, you can browse the web or. Vonage 2nd line. Step 3 - Label the box – a letter came with the. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Get the Hub ready by connecting the wires. 1. Connect the Hub’s power cable with the blue tab. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. These enter my house via an air brick/vent very close to. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. We would like to show you a description here but the site won’t allow us. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the. Buy Multimedia Sockets at Screwfix. Installation: Wall socket issue. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. Installing Virgin Media broadband on the first time . #1. Get the Hub ready by connecting the wires. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). But I have no Virgin Media Wall socket in my house. Re: No Virgin Media wall socket internally. 2. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Kath_F. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. Plug the cables into the Hub. The isolator has a terminator cap (marked below) fitted to the open end. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. I don't intend to become a Virgin Media customer and would like this cable removed if possible. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. drive and thin wall design. )In this video, I am showing the sta. . Most Virgin Media customers will receive a Hub 3 router. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. VM came and linked TEL1 in to your existing home phone wiring to re-enable the old sockets on the new line. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Absolutely not. Thankfully, it's very easy to tell whether your. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. I've also got an old NTL phone socket so. However, rather than the cabling then entering. If by old box you just mean a wall socket for plugging equipment into, it would be best to leave it in place in case you ever take Virgin Media services in future. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. Tried the virtual assistant but it didn’t prove helpful. You can also check for a loose cable as not all properties have a socket. Don’t plug the power cable into a plug socket yet. Push the red label end of the white cable, into the wall socket. Virgin Media. Step 2: Order your TalkTalk Broadband service. The Virgin wall sockets just have one connector at the bottom. Please help. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. The only problem is that the Virgin engineer kindly pushed the cable through a hole he drilled into the wall so it doesn't look very pretty. This is very easy to do and will only take a couple of minutes. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Thanks to everyone who replied to my question about removing old telephone boxes and wire. It has two outputs on the left of the wall box. As in coaxial head and thin cable tail? Not sure if that exists/would work. I think there’s something missing to the Virgin Media wall socket in my flat. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. If digging / drilling / new external & internal cables are required the. But I. We have been sent a hub 3 quick start kit but we do not have a virgin media wall socket and now the wifi will not work for us, we have a - 5116698Step 3: Plug in your Virgin Media Hub on the go-live date. Get the Hub ready by connecting the wires. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. No Virgin media wall socket. Could a VM engineer be boo. . Push the white cable (from the old Hub) into the back of the new Hub. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Or wait here a day or two for a VM Mod to pick this up. Follow these simple installation steps for your Virgin Media home phone set up. My Virgin Media App. 6. your old TV kit We will start with step-by-step instructions on uninstalling your old kit. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. The wall box may be branded with the logos of an old cable TV company (not VM). Back a step. You should see a welcome screen, then the Virgin Media start up screen. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Back a step. If however the socket itself has been removed you will need assistance. Please help. on 22-10-2022 20:58. 29-12-2022 20:58 - edited 29-12-2022 21:00. Manage Your Account. Check your DMs btw. They will charge £99 for a relocation. on 04-02-2023 11:17. Indeed, I just took further photos which may help illustrating. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. I’ve tried calling but the people I’m connected to keep hanging up. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. A wall box may be branded with the logos of an old cable TV company (not VM). If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hello sophieboulter1. Back a step. cheshire_man. £12. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. 0 Kudos Reply. Forum TeamVM fit a telephone socket next to your router upstairs and run a telephone cable externally to the omnibox outside (following the same path as you existing external coax cable for the router). Kit arrived today…no wall box so unable to install. 0 Kudos Reply. Posted 28th Jun 2015. I just wanted to know if it is possible to connect the HUB3 router to the HDU-200 and if yes please can somebody assi. Push the white cable with the black label into the Hub. Hi, I need to get our Virgin Media socket moved slightly so that we can fit a new radiator. Even though you had the cable there previously you don't have the isolator anymore and will need to have one supplied and then the technician will need to check to make sure. Upstairs, there's another socket, which I wish to use as I now have our home work setup in this room. As mentioned by Tudor, we can move this for you at a one-time charge of £25, which gets applied to your next bill. I received myquickstart pack yesterday. Upon connecting however, I got flashing red lights. I’ve come to. Options. Or you may be quicker than average! You won’t be involved the whole time. 0, TP-Link Archer C8, TP-Link TL-SG108S 8. @goslow that adapter is one possibility, at least from the phone to the ethernet cable (which is just a Cat5 cable in a wall, not connected otherwise).